Maintenance plan

Maintenance
WordPress Maintenance
Service & Support From
Expert Developer
Maintenance Plan For Everyone

WPOS Site Care

$69/mo
  • Twice in a month reports
  • Weekly Update: plugin, theme & core file updates
  • Weekly Backup : iThemes Backupbuddy Pro premium plugin for Website backup
  • Security : iThemes Security Pro premium plugin for Security
  • Speed optimization
  • Priority support
  • 24/7 uptime monitoring
  • Google Analytics integration
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WPOS Site Care Pro

$99/mo
  • Weekly reports
  • Daily Update: plugin, theme & core file updates (correction)
  • Daily Backup : iThemes Backupbuddy Pro premium plugin for Website backup
  • Security : iThemes Security Pro premium plugin for Security
  • Speed optimization
  • Priority support
  • 24/7 uptime monitoring
  • Google Analytics integration
  • Mobile & tablet optimization
  • 3 hr custom work
Looking for custom solution?
If you need additional WordPress development services beyond what's included in our WPOS Site Care packages, our development services may be the perfect solution. WPOS Development Services can develop & create plugins , themes with WordPress standards . Also we can provide best support towards all queries .
What we Do?
Your website means everything to you. Partner with the team that offers every aspect of premium WordPress support services.

Core update

The most important reason to keep your WordPress website up-to-date is security. If your site is running on an older WordPress version, this means that it has known vulnerabilities.
Core WordPress update means update WordPress version whenever WordPress release a new version.
  • Add new features
  • Enhance existing features
  • Patch security issues
  • Improve performance
  • Stay up-to-date with evolving industry standards
WP-Update

Theme updates and child theme

Upgrading your website’s theme to the latest version is highly recommended, not only because it ensures you have all the latest features, but you’ll also be up-to-date with any security patches.
A WordPress child theme is a theme that inherits the functionality of another theme, called the parent theme, and allows you to modify, or add to, the functionality of that parent theme.
If you're not already using a child theme, we can help you to get that into place (additional fees may apply).
  • Your website will be faster.
  • Your website will be more secure.
  • A faster website will retain visitors better.
  • A more secure website is better protected against hackers.
Theme Theme

Plugin update

Every month, new potential security vulnerabilities are discovered in several popular WordPress plugins. In order to prevent any vulnerabilities from affecting your website.
Sometimes they add new features or make a few simple tweaks, but a good portion of the time the updates are due to bugs or security vulnerabilities.
Our team will happily apply and test the updates for you.
  • Increase security
  • Fix bugs
  • Add features and functionality
  • To maintain backward compatibility
Plugin Update

Backup (Onsite and offsite)

It is important to back up your websites regularly. Backing up to your personal computer every day is not always practical, particularly if your website uses a lot of storage.
We using iThemes Backupbuddy plugin for backup.
Backup is very important need of any website. It help to restore the WordPress website if there is any issue regarding security, development bug, WordPress update etc...
  • Server Outages
  • WordPress Websites are Vulnerable to Hacking
  • Restore your site without significant data loss.
Backup

Security monitoring

Our WordPress Maintenance, Monitoring, Security Hardening and Performance Optimization plan covers everything you need to keep your fast and secure. You can grow your website or blog safely, knowing that wordpress security experts are proactively monitoring and keeping bad guys away.
iThemes Security (formerly Better WP Security) gives you over 30+ ways to secure and protect your WordPress site.
  • Ensure user productivity
  • Ease troubleshooting
  • Meet Regulatory Compliance Requirements
  • Know exactly what all your users are doing
Security

Malware scan and removal

If your WordPress site gets hacked - don’t panic. Our team will check or find and remove malware, spam, and other hacks to fix your WP site.
Check website files if your Website contain malware code in any place then our expert fix your website malware it for you and make secure site.
  • protect your WordPress site
  • protects automated attacks
  • fixed common security flaws
  • Detects viruses without false flaggings
  • Prevent hacker infiltration with ease
Malware Scan

Speed and performance check

In addition, few things spark site visitors to click away more than glacial loading speeds. We take a holistic approach to improving WordPress speed and performance.
For speed & performance mostly use below listed 2 tools
1) GT Matrix 2) Pingdom
Speed optimization plugin for WordPress helping you implement a variety of speed-boosting features to your WordPress site.
  • Improve User Experience
  • Achieve marketing goals
  • SEO Positioning
  • Happier Customers & Higher Sales
  • User engagement
Speed

Maintenance report

We will generate detail report about updates, bug lists, Fixed issue, performance and speed report, customize change if any, etc and send report every end of the month.
Core : Update status
Theme : Update status & testing report.
Child theme : List of changes if any.
Plugin : List of plugin update with testing.
Backup : If any issue then fix & mention.
Security : List of bug and issue with status.
Malware scan : Status of scan & fixed issues.
Speed & performance : Check & fix if anything.
Monthly Report
How it works
We can fix any small issue you request and improve your site in a number of ways. Here's how it works:
how to works
Questions and Answers
Do you still have doubts? Read our FAQs or contact us if you cannot find the answer you are looking for.

Do you offer 24/7 technical support?

Our support hours are 4 AM – 2.30 PM GMT, Monday through Friday. Any support tickets submitted during off-hours are immediately attended to during our regular support hours.

What do you need in order to set up support on my site?

After you have selected and purchased your support plan, you can create a support ticket with your Admin credential and necessary details which help us connect to your site in order to install our services offered (i.e., security monitoring, backups, and plugins). Our staff keeps these credentials private and will never share these details with anyone not associated with Maintain.

If an update breaks my site, does it cost extra to fix it?

The site is immediately rolled-back to the backup state taken prior to performing the update. The methods for this vary in some cases (due primarily to e-commerce functionalities, if present). From there, you’ll be notified of the issue.

The majority of issues are addressed free of cost, however, custom plugins, issues introduced by users, or particularly time-consuming issues may be billable. Maintain will notify you before charging anything to your account.

Can I transfer my maintenance plan to another website?

Sorry to say no. Each WordPress site requires a separate support plan with a unique support license key.

Are there discounts if I sign up multiple websites for your maintenance plans?

Of course. Contact us for more information and let us know how many sites you’d like to include – we can create a customized quote.

Is there a contract?

No contract, you can cancel at any time and receive a refund for monthly accounts.

What payment forms are accepted?

Pay online with a credit card (VISA, Mastercard, AMEX), Debit card & PayPal. Your card will be billed automatically on a monthly recurring basis until you cancel or change your plan.

Can I change my plan?

Absolutely, you can upgrade or downgrade at any time.

Can I hire you to do design or development work on my site?

Absolutely. We are having a team of designers and developers who can assist for projects like theme design and development, send us a note about what you need as we quote by the project.

Love From Our Users...
Pakistan on Sunday
Great product and support
I was unable to find a suitable gallery plugin. Than I thought to try WPONLINESUPPORT and completely satisfied. That's exactly what I was looking for. And as my website is in RTL, so I needed some support too, which was INSTANTLY available, whatever I asked was done in seconds, not minutes. I'll try couple of other plugins as well, ig. Thank you so much :)
Armand Peters
Best Support and plugins
I ended up choosing WPOnlineSupport because they had a wide range of plugins and themes and the products worked well. When I requested drastic changes for one of their plugins, the charge for the service was minimal and worth it. The custom plugin was delivered within 2 days and worked well. Their code is also well written and documented and easy to use with any website
Jonathan Geitner
Loving WP’s support!
Loving WP's support! And their logo plugin! Support though is awesome, helped fix my issues very quickly!
DosaMaker
UI/UX Designer / Vultus
Wonderful Support
The team at WP Online Support have been quick, responsive, and knowledgeable regarding building feature sets as well as refining existing code bases.
Tseghe
Ancient Secrets Inc
What can these guys NOT do?
These guys figured out everything that I had problems with. Their support is amazing. Thank you very much for the great support. I appreciate what they have done so far and look forward to future work.
Justin Cone
Awesome plugin, awesome support
I use WP FAQ Pro for an awards website. I love the ease of use and options it provides. Basic installation is a breeze, but I also appreciate that I can customize things they way I want. Just as important, though, is the customer support provided with the plugin. I wrote some custom code that "broke" the plugin. (That's what I get for being a poor coder.) I created a support ticket, and the team patiently identified possible causes of the problem. After a couple messages back and forth, WPOnlineSupport identified the error and told me how to fix it. They were patient and kind throughout the entire process.
Anshul Agarwal
Good support team
Good theme and good support team
Taina
Website Issues
Thank you Mehul. You have been patient and extremely helpful with fixing some of the errors I was having with my website. I really appreciate your help, now these errors are gone. You were great! Thanks again
Chris B
Owner / Textivia
Impressive and top quality work
WordPress Team here is extremely professional and expedient. Their ability to work under tight deadlines was truly impressive and the work was top quality.
Vultus
THE Best WordPress Support
The WP Online Support team has been wonderful. They are fast, attentive, and give detailed explanations for their billing and programming logic. The team takes direction easily and is able to run with and complete complex tasks without needing any kind of hand holding. Any team that uses WP Online Support will be delighted and satisfied with their ability to execute any task a client may need.
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