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Maintenance plan

Core update

The most important reason to keep your WordPress website up-to-date is security. If your site is running on an older WordPress version, this means that it has known vulnerabilities.
Core WordPress update means update WordPress version whenever WordPress release a new version.
  • Add new features
  • Enhance existing features
  • Patch security issues
  • Improve performance
  • Stay up-to-date with evolving industry standards
WP-Update

Theme updates and child theme

Upgrading your website’s theme to the latest version is highly recommended, not only because it ensures you have all the latest features, but you’ll also be up-to-date with any security patches.
A WordPress child theme is a theme that inherits the functionality of another theme, called the parent theme, and allows you to modify, or add to, the functionality of that parent theme.
If you're not already using a child theme, we can help you to get that into place (additional fees may apply).
  • Your website will be faster.
  • Your website will be more secure.
  • A faster website will retain visitors better.
  • A more secure website is better protected against hackers.
Child Theme

Plugin update

Every month, new potential security vulnerabilities are discovered in several popular WordPress plugins. In order to prevent any vulnerabilities from affecting your website.
Sometimes they add new features or make a few simple tweaks, but a good portion of the time the updates are due to bugs or security vulnerabilities.
Our team will happily apply and test the updates for you.
  • Increase security
  • Fix bugs
  • Add features and functionality
  • To maintain backward compatibility
Plugin Update

Backup (Onsite and offsite)

It is important to back up your websites regularly. Backing up to your personal computer every day is not always practical, particularly if your website uses a lot of storage.
We using iThemes Backupbuddy plugin for backup.
Backup is very important need of any website. It help to restore the WordPress website if there is any issue regarding security, development bug, WordPress update etc...
  • Server Outages
  • WordPress Websites are Vulnerable to Hacking
  • Restore your site without significant data loss.
Backup

Security monitoring

Our WordPress Maintenance, Monitoring, Security Hardening and Performance Optimization plan covers everything you need to keep your fast and secure. You can grow your website or blog safely, knowing that wordpress security experts are proactively monitoring and keeping bad guys away.
iThemes Security (formerly Better WP Security) gives you over 30+ ways to secure and protect your WordPress site.
  • Ensure user productivity
  • Ease troubleshooting
  • Meet Regulatory Compliance Requirements
  • Know exactly what all your users are doing
Security

Malware scan and removal

If your WordPress site gets hacked - don’t panic. Our team will check or find and remove malware, spam, and other hacks to fix your WP site.
Check website files if your Website contain malware code in any place then our expert fix your website malware it for you and make secure site.
  • protect your WordPress site
  • protects automated attacks
  • fixed common security flaws
  • Detects viruses without false flaggings
  • Prevent hacker infiltration with ease
Malware Scan

Speed and performance check

In addition, few things spark site visitors to click away more than glacial loading speeds. We take a holistic approach to improving WordPress speed and performance.
For speed & performance mostly use below listed 2 tools
1) GT Matrix 2) Pingdom
Speed optimization plugin for WordPress helping you implement a variety of speed-boosting features to your WordPress site.
  • Improve User Experience
  • Achieve marketing goals
  • SEO Positioning
  • Happier Customers & Higher Sales
  • User engagement
Speed

Maintenance report

We will generate detail report about updates, bug lists, Fixed issue, performance and speed report, customize change if any, etc and send report every end of the month.
Core : Upadate status
Theme : Update status & testing report.
Child theme : List of changes if any.
Plugin : List of plugin update with testing.
Backup : If any issue then fix & mention.
Security : List of bug and issue with status.
Malware scan : Status of scan & fixed issues.
Speed & performance : Check & fix if anything.
Monthly Report

How it works

We can fix any small issue you request and improve your site in a number of ways. Here's how it works:
how to works

Questions and Answers

Do you still have doubts? Read our FAQs or contact us if you cannot find the answer you are looking for.

How much i need to pay after completion of 1 month free maintenance?

Yo need to pay $99 USD/ month after completion of 1 month free maintenance.

What detail i need to share with you also is it secure ?

You need to share a FTP and admin access details with us. Yes your all admin details are secure with us.

Do you maintain and support WooCommerce websites?

Yes, we absolutely LOVE e-commerce! E-commerce sites require additional support in order to properly manage them, so it’s imperative that we dedicate the necessary resources in order to keep your site fast and secure with as possible uptime.

What are your hours of operation and response times?

Our entire support team works in India. Our business hours are Monday through Friday , 4am-2:30pm GMT. We respond to all questions within 10 business hours(often MUCH sooner).

Can you support muliple websites in 1 maintenance plan?

Each domain (website.com, subdomain.website.com, etc) requires it’s own plan. If you have 3 websites that you would like us to maintain, you’ll need 3 separate maintenance plans.

Is WP OnlineSupport GDPR-compliant?

You know it! We've been 100% compliant since May 25, 2018. You can read more about the types of data we collect, how we collect it, and how we use your data here.

Do you clean up malware?

Malware is a serious issue for any website, and the great news is that Our team of experts will scan the site, clear out all malware and check the site for any vulnerable areas such as outdated themes and/or plugins with known vulnerabilities. After malware has been cleaned up, our team will create a security setup to harden your website to protect against future attacks.

Note : We use iTheme security pro plugin for security

Does my website require a Custom Plan Pro?

If you a need a custom development on your website, then we have a good plan for you where you can hire our developers for any custom tasks.

Love From Our Users...

Barbara Roy
Web designer / DFRinc.
WP online support saved the day!
I have worked in graphic design for over 10 years and now I am branching out into webdesign. For my first project I had a tight deadline and not much experience. WP online support was a life saver! I used their support services and they helped me with the elements that I couldn't figure out on my own. They not only made the edits i needed but the turnaround time was unbelievably fast! They saved me hours of frustration and allowed me to meet my deadline. I am telling all me designer friends about their services.
Tiffany Hayes
Web Designer / YSP, LLC
Highly Recommend!
Best support! Asked for help regarding the featured pages images size and structure- they emailed me back quickly asking for information they would need. Sent that and again heard back quickly with the css code to change the featured image to perfect specifications. Highly recommend any plugin or theme from them- efficient and reliable. Thank you!
Armand Peters
Best Support and plugins
I ended up choosing WPOnlineSupport because they had a wide range of plugins and themes and the products worked well. When I requested drastic changes for one of their plugins, the charge for the service was minimal and worth it. The custom plugin was delivered within 2 days and worked well. Their code is also well written and documented and easy to use with any website
davide maisto
the Best i can receive
Thanks to all team support WP! I discover in them the best tools to enchive my goals. I can just recommend to everyone them professionally and helpful touch.
Tseghe
Ancient Secrets Inc
What can these guys NOT do?
These guys figured out everything that I had problems with. Their support is amazing. Thank you very much for the great support. I appreciate what they have done so far and look forward to future work.
Hayri Burak Arda
Great WordPress Experience
Wp Online support has a great WordPress experience. Their plugins are great. They have modified some of their great plugins for me. Also they have made some plugin and theme customization for me with their PRO support packages. I am pleased with all these. And i am very happy to work with WP Online Support team. Thank you
Taina
Website Issues
Thank you Mehul. You have been patient and extremely helpful with fixing some of the errors I was having with my website. I really appreciate your help, now these errors are gone. You were great! Thanks again
Crystalline Diamondloveheart
Spiritual Luminary & Radio Show Host / The Enlightened Loveheart & Soul Company
EXCELLENT GOLD STANDARD SUPPORT
Thank you Anoop for excellent gold standard service and support. I will be recommending you to everyone including this fantastic plugin. I am so grateful and so appreciative of your time, support, expertise and guidance. Many blessings
Excellent WordPress support and Excellent speedy response
These changes have been great for us and we think our site is much improved because of WP Online Support help! We will be adding three more pages with three more headers and now we will be able to add copy ourselves, thanks to you! Thanks so much for your help. We'd recommend your services to anyone who asks.
Róbert Bácskai
Freelancer
One of best support team
One of best support team that i have seen. Highly recommend to everyone, if you have a problem with the plugins customizing, setting & more...
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