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Maintenance plan

Core update

The most important reason to keep your WordPress website up-to-date is security. If your site is running on an older WordPress version, this means that it has known vulnerabilities.
Core WordPress update means update WordPress version whenever WordPress release a new version.
  • Add new features
  • Enhance existing features
  • Patch security issues
  • Improve performance
  • Stay up-to-date with evolving industry standards
WP-Update

Theme updates and child theme

Upgrading your website’s theme to the latest version is highly recommended, not only because it ensures you have all the latest features, but you’ll also be up-to-date with any security patches.
A WordPress child theme is a theme that inherits the functionality of another theme, called the parent theme, and allows you to modify, or add to, the functionality of that parent theme.
If you're not already using a child theme, we can help you to get that into place (additional fees may apply).
  • Your website will be faster.
  • Your website will be more secure.
  • A faster website will retain visitors better.
  • A more secure website is better protected against hackers.
Child Theme

Plugin update

Every month, new potential security vulnerabilities are discovered in several popular WordPress plugins. In order to prevent any vulnerabilities from affecting your website.
Sometimes they add new features or make a few simple tweaks, but a good portion of the time the updates are due to bugs or security vulnerabilities.
Our team will happily apply and test the updates for you.
  • Increase security
  • Fix bugs
  • Add features and functionality
  • To maintain backward compatibility
Plugin Update

Backup (Onsite and offsite)

It is important to back up your websites regularly. Backing up to your personal computer every day is not always practical, particularly if your website uses a lot of storage.
We using iThemes Backupbuddy plugin for backup.
Backup is very important need of any website. It help to restore the WordPress website if there is any issue regarding security, development bug, WordPress update etc...
  • Server Outages
  • WordPress Websites are Vulnerable to Hacking
  • Restore your site without significant data loss.
Backup

Security monitoring

Our WordPress Maintenance, Monitoring, Security Hardening and Performance Optimization plan covers everything you need to keep your fast and secure. You can grow your website or blog safely, knowing that wordpress security experts are proactively monitoring and keeping bad guys away.
iThemes Security (formerly Better WP Security) gives you over 30+ ways to secure and protect your WordPress site.
  • Ensure user productivity
  • Ease troubleshooting
  • Meet Regulatory Compliance Requirements
  • Know exactly what all your users are doing
Security

Malware scan and removal

If your WordPress site gets hacked - don’t panic. Our team will check or find and remove malware, spam, and other hacks to fix your WP site.
Check website files if your Website contain malware code in any place then our expert fix your website malware it for you and make secure site.
  • protect your WordPress site
  • protects automated attacks
  • fixed common security flaws
  • Detects viruses without false flaggings
  • Prevent hacker infiltration with ease
Malware Scan

Speed and performance check

In addition, few things spark site visitors to click away more than glacial loading speeds. We take a holistic approach to improving WordPress speed and performance.
For speed & performance mostly use below listed 2 tools
1) GT Matrix 2) Pingdom
Speed optimization plugin for WordPress helping you implement a variety of speed-boosting features to your WordPress site.
  • Improve User Experience
  • Achieve marketing goals
  • SEO Positioning
  • Happier Customers & Higher Sales
  • User engagement
Speed

Maintenance report

We will generate detail report about updates, bug lists, Fixed issue, performance and speed report, customize change if any, etc and send report every end of the month.
Core : Upadate status
Theme : Update status & testing report.
Child theme : List of changes if any.
Plugin : List of plugin update with testing.
Backup : If any issue then fix & mention.
Security : List of bug and issue with status.
Malware scan : Status of scan & fixed issues.
Speed & performance : Check & fix if anything.
Monthly Report

How it works

We can fix any small issue you request and improve your site in a number of ways. Here's how it works:
how to works

Questions and Answers

Do you still have doubts? Read our FAQs or contact us if you cannot find the answer you are looking for.

How much i need to pay after completion of 1 month free maintenance?

Yo need to pay $99 USD/ month after completion of 1 month free maintenance.

What detail i need to share with you also is it secure ?

You need to share a FTP and admin access details with us. Yes your all admin details are secure with us.

Do you maintain and support WooCommerce websites?

Yes, we absolutely LOVE e-commerce! E-commerce sites require additional support in order to properly manage them, so it’s imperative that we dedicate the necessary resources in order to keep your site fast and secure with as possible uptime.

What are your hours of operation and response times?

Our entire support team works in India. Our business hours are Monday through Friday , 4am-2:30pm GMT. We respond to all questions within 10 business hours(often MUCH sooner).

Can you support muliple websites in 1 maintenance plan?

Each domain (website.com, subdomain.website.com, etc) requires it’s own plan. If you have 3 websites that you would like us to maintain, you’ll need 3 separate maintenance plans.

Is WP OnlineSupport GDPR-compliant?

You know it! We've been 100% compliant since May 25, 2018. You can read more about the types of data we collect, how we collect it, and how we use your data here.

Do you clean up malware?

Malware is a serious issue for any website, and the great news is that Our team of experts will scan the site, clear out all malware and check the site for any vulnerable areas such as outdated themes and/or plugins with known vulnerabilities. After malware has been cleaned up, our team will create a security setup to harden your website to protect against future attacks.

Note : We use iTheme security pro plugin for security

Does my website require a Custom Plan Pro?

If you a need a custom development on your website, then we have a good plan for you where you can hire our developers for any custom tasks.

Love From Our Users...

Olafur Svavarsson
Webdesigner / Sjónarspil
Great and quick support
What a great support I have gotten from the team... I needed some things resolved for a client in a hurry, and in 20 minutes everything was fixed... I Recommend wponlinesupport 100%. Great plugins as well. Óli, Iceland
Róbert Bácskai
Freelancer
One of best support team
One of best support team that i have seen. Highly recommend to everyone, if you have a problem with the plugins customizing, setting & more...
Armand Peters
Best Support and plugins
I ended up choosing WPOnlineSupport because they had a wide range of plugins and themes and the products worked well. When I requested drastic changes for one of their plugins, the charge for the service was minimal and worth it. The custom plugin was delivered within 2 days and worked well. Their code is also well written and documented and easy to use with any website
Tom MC Ifle
Great Service
I love the speed and helpfulness of wponlinesupport. There's so much thing I could not Imagine if I have to do it on my own. I highly recommend this for everyone who have lack of skills in wordpress like me.
Jonathan Geitner
Loving WP’s support!
Loving WP's support! And their logo plugin! Support though is awesome, helped fix my issues very quickly!
Sandra Haslbeck
Fast Online Support
My account manager is always quick to address any issues. And if he can't fix them, he finds someone who can.
Andy Evans
Lead Designer / Radioservers, LLC
Excellent support
I love this company. Fast, thorough support with some excellent plugins. We design about 20 sites a year and we'll be steady clients for a long time!
Gary
Malaysia
Excellent support!
I got a *WOW* on how quick they response to all of my emails and the speed of help fixing problems on my wp site! And they definitely deserve compliment!
Well done wp online support team!"
Nancy Flowers-Mangs
Web Developer/Producer / Wild Berry Websites
Excellent work from WordPress Online Support
I used wponlinesupport to help make some adjustments to a theme I had inherited and couldn't make sense of. The work was technically sound and completed quickly. I would highly recommend this team. I will be contracting with them more in the future.
Phyllis Stylianou
Blog Designer Post and Widget
Fabulous help. They guided me step by step, then went onto the page and installed the plugin in a matter of seconds. I'd been trying for hours. They were so friendly and helpful. I'm very grateful.
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