On purchase of any product 1 Year of Updates, 1 Year of Expert Support 24/7. After 1 Year, use without renewal OR renew manually at 50% of the price for further updates and support. A valid and active license key is required in order to get updates and support for purchased Product(s).
After 1 year is completed, the purchaser must renew their license in order to continue receiving support and updates for the items purchased. There is no auto-renewal and purchaser need to renew their license key after 1 year manually under checkout page. License keys may be renewed at a 50% discount of the price.
E-mail reminder will be send to you for license expiry and re-newel of license.]
Support for purchased Product(s) is given up to one year after the purchase date. You can expect a response within 10 Hours.
- Responding to questions or problems regarding the theme or plugin’s features
- Fixing bugs and reported issues
- Providing updates for the most popular plugins to ensure compatibility with new software versions
Does NOT Include
- Theme or plugin Customization
- Requests that require Custom Coding
- Support for 3rd party plug-ins
If you are having any problem getting Products to work or else if the Product(s) is not matching your requirements, we will be happy to provide a full amount refund within 30 days of the original purchase. After 30 days, no refunds will be given. Before a refund will be granted, you must give us to chance and help solve any problem you have by initiating an e-mail. NOTE: refunds will not be approved if you simply decide not to use the purchased products. We stand behind our Products and will assist you in solving any queries you have, but we also expect you to genuinely understand what you are purchasing and why.