WP Online Support Market forums has been closed on 12 July, 2017.
We kindly request all users to raise their query / concern direclty on WordPress.org at respective plugin forum.
Sorry for any inconvenience.

PRO users can send support ticket from My Account section.

Welcome to WP Online Support ForumCategory: Video Gallery and PlayerVideo Gallery and Player Pro Lightbox is not working?
Denny Hansen asked 4 months ago

I tried the FREE version of the Video Gallery plugin and all worked great, so I decided to upgrade to the PRO version, but the video lightbox does not launch now?
Video page in question

1 Answers
Janak Kaneriya answered 4 months ago


Sorry for inconvenience.

We couldn’t find our plugin on your given link.

Please activate the gallery pro plugin.

Put shortcode on the page and provide us a link of that page.

If you are a pro version user you can create a ticket from the My Account