Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms.
If you are having any problem getting product to work, you must give us to chance to solve any problem you have by initiating an e-mail to firstname.lastname@example.org or raise a support ticket from My Account. If we also cannot make our product work, will be happy to provide a full amount refund within 30 days of the original purchase. After 30 days, no refunds will be given.
NOTE: Refunds will not be approved if you simply decide not to use the purchased products. We stand behind our Products and will assist you in solving any queries you have, but we also expect you to genuinely understand what you are purchasing and why.
When a refund does not need to be given
- The item did not meet your expectations. Please check plugin DEMO before you buy. You can ask us Pre Sale question before buy.
- You don’t want it after you’ve downloaded it.
- You simply change your mind.
- You bought an item by mistake.
- You do not have sufficient expertise to use the item. We stand behind our Products and will assist you in solving any queries you have.
- You ask for goodwill.
Registration Rules for User Conduct and Use of the Service
If you are a user who signs up for the Service, will create a personalized account, which includes a unique username and a password to access the Service and to receive messages from the Company. You agree to notify us immediately of any unauthorized use of your password and/or account. The Company will not be responsible for any liabilities, losses, or damages arising out of the unauthorized use of your member name, password and/or account.
WP OnlineSupport is licensed under the GNU general public license (http://www.gnu.org/licenses/gpl.html).
All site content, including imagery and documentation that is published on WP OnlineSupport.com is the property of SP Technolab Pvt Ltd. Any replicated site content must be authorized in advanced. Content from this site shall not be used or exploited for commercial or non-commercial purposes without the prior written consent of SP Technolab Pvt Ltd.
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your ac-count.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by WP OnlineSupport.
WP OnlineSupport has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that WP OnlineSupport shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
All provisions of the Terms which by their nature should survive termination shall sur-vive termination, including, without limitation, ownership provisions, warranty disclaim-ers, indemnity and limitations of liability.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
These Terms shall be governed and construed in accordance with the laws of Gujarat, India, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, please contact us.
This service and website is maintained by ‘’S.P.Technolab Pvt Ltd “ based in Ahmedabad, India with its physical location being 902, Landmark Building, Besides Titanium Square, Ahmedabad- 380015.
Legal Disclaimer and ‘’Limitation of Liability’’
IN NO EVENT WILL COMPANY BE LIABLE TO YOU FOR ANY LOST PROFITS, LOST SAVINGS OR INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES, ARISING OUT OF YOUR USE OR INABILITY TO USE THE SERVICE OR THE BREACH OF THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Service offering Policy
WordPress support & related services are very generic in nature and hence we try to get back to our client as fast as we could with the solutions that is expected. We can only try and bring the solution to client in the time as fast as possible. In any event shall company be not liable for any kind of expectancy of damages due to claim of services of lesser quality or not on time.
1 Year of Updates & Support, on purchase of any product. After 1 Year, auto renewal of product at 20% of the price for further updates and support. You may cancel your subscription at any time and keep using the product without renewal. A valid and active license key is required in order to get updates and support for purchased Product(s).
Developer License: 1 Time Payment, Lifetime Updates, 1 Year Support.
1. SOFTWARE UPDATES
After 1 year is completed, auto renewal of product at 20% of the price for further updates and support. You may cancel your subscription at any time and keep using the product without renewal. A valid and active license key is required in order to get updates and support for purchased Product(s).
If you are having valid Developer License its means: 1 Time Payment, Lifetime Updates, 1 Year Support.
E-mail reminder will be send to you for license expiry and auto renewal of license.
2. SUPPORT SERVICES
Support for purchased Product(s) is given up to one year. You can expect a response within 1 Working Day.
2.1 Support Includes
- Responding to questions or problems regarding the theme or plugin’s features
- Fixing bugs and reported issues of our products
- Providing updates for the most popular plugins to ensure compatibility with new software versions.
2.2 Does Not Include
- Theme or plugin Customization
- Requests that require Custom Coding
- Support for 3rd party plug-ins